Vodafone gives Australians service assurance, bonus data & unlimited national calls

Vodafone has announced it is providing additional data and other initiatives to ensure all Vodafone customers who may be spending more time at home in response to COVID-19 are supported.

Vodafone Chief Customer Officer Ana Bordeianu said the company recognised this is an unprecedented and challenging time.

“We want to make sure all Vodafone customers can stay as connected as possible to support their changed circumstances,” Ms Bordeianu. “As many customers are spending more time at home, including remote working, we are providing extra mobile data, unlimited standard national calls and free-rating official health websites. We can also assure our customers that our mobile and fixed networks are well-equipped to manage additional traffic during the day, however speeds may vary as usage patterns fluctuate from normal conditions.”

Bonus Data

POSTPAID CUSTOMERS who are not on an endless data plan get an additional 5 GB of maximum speed data to use in the next month. That data will be added to all plans by Friday 27 March. Customers won’t need to do anything to activate this bonus data.

PREPAID CUSTOMERS will receive a one-off bonus of 3 GB with their next recharge.

All Vodafone nbn services already include unlimited data.

Unlimited Calls

Unlimited standard national calls have now been extended to all Vodafone postpaid customers and active prepaid customers by Friday 27 March until the end of April. The majority of postpaid customers already have unlimited standard national calls as part of their plan, but a blanket approach brings all customers making calls in line.

Free Rating of Official Health Websites:

Committed to ensuring customers have unrestricted access to official health information, FEDERAL HEALTH
NSW HEALTH
VIC HEALTH
QLD HEALTH
WA HEALTH
SA HEALTH
TAS HEALTH
NT HEALTH
ACT HEALTH

They’ve been free-rating the federal Health Department and state-based health department websites since Wednesday 18 March, 2020 so it won’t eat in to your data plans.

Hardship Policy:

If customers experience financial hardship directly or indirectly as a result of COVID-19, for example are unable to make payments, they should let us know as soon as possible so we can support them. We have a range of flexible options availabl.

For full details and to make an application, customers should visit our financial hardship page and complete the application process.

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