Flights Grounded: What happens to your Qantas Status credits now?

Qantas

Qantas published a statement on the impacts of Coronavirus appreciating the need for flexibility during the lockdown and the importance of preserving the travel benefits that we’ve earned.

Qantas Frequent Flyer have been or will be receiving automatic extensions for 12 months in two phases if your membership ends:

  • between March and June 2020, it will be automatically extended by 27 March 2020; and
  • between July 2020 and February 2021, it will be automatically extended by 9 April 2020.

The processing date for the 12 month status extension cannot be changed.

Qantas will send a confirmation email to your preferred email address once finalised on your Qantas Frequent Flyer account.  You will also then be able to view your new status expiry date on the digital membership card in the Qantas App.

What does status extension mean?
Qantas Frequent Flyer members with a membership year anniversary date between March 2020 and February 2021 will  automatically retain their current status, even if they have not already retained in their own right.

Who is eligible for complimentary 12-month status extension?
All Platinum One, Platinum, Gold and Silver Qantas Frequent Flyer members who have not earned the required Status Credits to retain in their own right.  This includes members on Status Hold, members who have received complimentary Gold membership, or complimentary Platinum membership from a Platinum One member.

Am I eligible to get my status extended even if I have not reached the four flight count minimum rule?
Yes, the four Qantas Group flight rule will be waived for members who’ve not earned the required Status Credits to retain status in their own right.

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Do I need to register to get my status extended?
No, Qantas will automatically extend your status.

Where can I see my Membership Year end date?
You can view your Membership Year end date on your current membership card. If you don’t have a membership card you can also view your Membership Year end date at the Qantas website via My Account or the Qantas App. Once logged in, simply navigate to the ‘Status Activity’ page.  Your Membership Year end date is displayed next to your Status Credit information.  If using the Qantas App simply click on ‘My QFF’ and ‘Learn More’.

Remember, your new extended status expiry date will not be reflected on qantas.com status page until the start of your new Membership Year.


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